We are trying to achieve 100% compatibility with various versions of iTunes and Windows. If you have any problem, please first make sure you have the latest version from i-funbox.com.
However, our solution is not prefect. iFunbox may still fail connecting iDevices and show you this message:
If so, please try the self-diagnosing feature in menu
[Help]->[Troubleshoot]->[Diagnose Apple Mobile Device Runtime Support]. Hopefully, the connection problem will be solved after self-diagnosing.
If the problem remains after self-diagnosing, please create a diagnose report and send to firstname.lastname@example.org. We will investigate the cause and try to fix it.